FAQ

There are a large number of operating (desktop and mobile) systems and browsers, and even more variants of their combination. Each OS and browser also has several working versions. The quality and correctness of the image also depend directly on the device used and the screen format.

It is almost impossible to test all possible options for displaying the website. When commissioning a project, we test the website on an approved list of popular combinations, and we can guarantee the correct operation of the website with such initial data. This list can be extended at the request of the customer

1C license is linked to the equipment. Each time the 1C software is started, the current device information is compared with the data recorded in the license files. If any changes have been made to the 1C server, for example, the operating system has been updated, then this data will not match, and you will see the “license not detected” error.

In such a situation, you need to reactivate the license according to the provider’s instructions or contact the license provider for help. But it is even better to prevent this situation by disabling any updates on the server in advance.

The page load speed depends on several variables at once.

First, it depends on the content of the page. The more graphical content, text blocks, and complex scripts it has, the longer it will take to load.

Secondly, it depends on the performance of the server. The faster it processes incoming requests, the faster it will load a separate page for an individual user.

Also, it depends on the location of the user, the browser, the current load on the server and many other factors. Google AMP technology can be considered to speed up individual pages of the website. These are accelerated versions of pages that are processed on the Google side, partially reducing the load to the server. It is important to use the same speed calculation method before and after optimization.

The Terms of Reference is neither an indicative document nor an interim one. This is a clear technical description of the future project. Needless to say, it cannot be based on guesses and assumptions.

If you need a certain algorithm or a certain program’s behavior, it must be described in the ToR.

The more detailed the Terms of Reference describe your vision of the accounting program, the more accurate the software solution will be. Therefore, it is very important to check whether all the necessary details are described in it before approving the ToR.

Search Engine Optimisation is a tricky and complex job. Whether your website will get to the top of search results for the desired queries depends on a variety of factors, ranging from the quality of content and the level of competition for the query to the speed of loading and the age of the website.

If someone guarantees you to be in the Top 3 for all key queries, most likely you are dealing with unfair performers. Using black SEO techniques, you can, of course, quickly get to the top of the SERPs. But this threatens your website to fall under the filters of search engines. We practice only methods of promotion recommended by search engines. They are effective and safe but require the right level of effort and time.

There is no golden key to search engines. Ranking algorithms are constantly changing, and are kept in strict secrecy to avoid artificial Inflation. SEO is a broad and comprehensive topic, you can read more in the relevant section of our website.

No, the software does not update automatically. Updating is essentially replacing software elements with new ones. However, innovations can affect both the operation of the system as a whole and the operation of its individual elements.

To ensure that the update does not corrupt or break anything, it should only be performed by a qualified professional.

With auto-update and even more so with an update of the program, made by the customer itself, no one can guarantee this.

This service is included in the list of works under the contract for technical support of the product. Therefore, you have nothing to worry about if you have arranged maintenance with the provider in advance.

The website redesign is not only the work of a designer but also a layout designer and a programmer. Major changes in the design and structure of the website will require full or partial adaptation of the software for the new design to perform the same functions.

Thus, if the task is only to update the appearance of a website with a minimum budget, without involving programmers, then the changes will be insignificant.

Not every layout allows you to update the design. Before starting redesigning your old website, the correctness of the layout and the relevance of the code used ned to be assessed.

1C is software for the automation of accounting at the enterprise. If the company has not organized the accounting process before, then there is nothing to automate.

Typically, accounting is the responsibility of the customer, not the software provider. But the customer can ask for help in the preliminary organization of accounting. In this case, the provider’s work is performed within the framework of the audit contract.

First, the accounting processes at the enterprise are audited, an audit report is drawn up, which can be used as technical documentation for the implementation of the automation tasks.

To restore a 1C software license, you will need a file that the customer received when installing the license (licdata). It contains information about the company (details) that were specified during the initial registration of the license. And this file is needed to interact with 1C on the license issue.

This file must be kept permanently by the customer along with the license registration number and PIN codes. When purchasing a license, the provider transfers all data to the buyer, who in turn bears full responsibility for the storage of the license (as under other legal documents of the company).

Therefore, we recommend that customers make several copies of the document and store them on different devices so as not to lose it completely.

Standard technical solutions exist to eliminate and prevent standard hacking (spam attacks, DDoS attacks, phishing, malicious code hosting, data theft, etc.). But experienced hackers know how to circumvent these security measures.

Therefore, if valuable confidential information is stored on your website or your server, you should immediately contact information security specialists who will develop a set of individual security measures for the website and draft terms of reference for developers.

We assess the level of website security using the recognized OWASP Top-10 vulnerability scanning methodology. At the request of the customer, we can analyze the website for vulnerabilities and make the necessary corrections.

Force majeure happens, and you need to be prepared for them. Any power failure, accidental disconnection of the cable, spilled drinks and many other reasons can disrupt the operation of both the entire system and the 1C program separately. You can restore all data from a backup. Therefore, it is important to make these backups regularly to preserve all information.

It is important to understand that saving backups is the responsibility of the customer, or rather, it is the responsibility of its system administrator. The software provider simply cannot copy and store the customer’s confidential data. If the system needs to be restored and the customer does not have a backup, the supplier can install only a new empty database, for subsequent manual filling.

Therefore, you should make sure that backups are made regularly in advance.

Classic apps can interact with basic phone features (contacts, geolocation, and push notifications). Moreover, applications are hosted in operating system repositories (AppStore, Play Market), from which additional audiences are obtained.

Mobile versions, in turn, are indexed by search engines and do not require to be downloaded. But you don't have to choose now. PWA (Progressive Web Apps) technology combines the advantages of both approaches. It is a mobile version that falls into the index of search engines, while it has the functionality of classic applications. a href="https://www.metawebart.com/page/services-pwa-ru" target="_blank">Learn more about PWA apps.

Why is 1C slow?

The speed of 1C is affected by a large number of possible reasons:

1. The database has grown a lot or there are many users in it, it’s time to think about switching to SQL
2. The server on which the base is deployed is low-powered or heavily loaded with other tasks
3. The database is not maintained on time (reindexing and recalculation of results is not done)
4. The report was written incorrectly initially (this also happens often).

In case you encounter such problems, you need to analyze and identify the reason that hinders the work of your database. In this case, it is better not to engage in “self-treatment”, but to contact the software provider to perform an audit of the system and find a specific solution to the problem.

The domain must be short, memorable, and easy to pronounce. From the point of view of further promotion of the resource, it will be more effective to select the domain zone of the country in which the website will be promoted. If the project is international, you can select universal domain zones (.com, .org, .info, etc.) or make several sites localized to a specific country (with different contacts and different domain zones).

Hosting also needs to be closer to the target audience. This will increase the server's response rate and, accordingly, the website's loading speed. You need to choose reliable hosting. Particular attention should be paid to Uptime and server response rates.

This option is possible, but before hiring a freelance programmer, it is necessary to understand the possible consequences of such a decision.

For example, it is necessary to decide who will be contacted by the company’s employees in case of errors. And how to solve the problem of paying for fixing errors of a full-time programmer (this also happens)?

In general, before using two specialists you need to assess the benefits of this action and think about possible problems and risks.

Work on the project has a clear sequence of actions. The development of websites and applications is performed in stages by different specialists. Each stage of development is based on the results of the previous one. It is incorrect and not always possible to perform them in parallel.

It is possible to speed up the work on the project only by engaging more specialists and dividing the work into blocks. But the project budget will increase proportionately with this approach.

The cost of work on the project is estimated by the necessary time of specialists (and the cost per hour of each specialist) for its implementation. Estimating a project in this way can only be done after compiling an accurate list of tasks. In this case, the Client sees the final amount for the implementation of the entire list of works. But if the customer has additional requests, the budget will be increased proportionately.

There is also a second option – monthly (or hourly) setting of tasks and payment for the work of the team. This is a more flexible method of work that allows for continuous changes to the work plan. But in this case, the customer does not initially know the timing of implementation and the final cost of the project. Payment for the period of the team's work is a convenient model for working on large-scale projects when it is impossible to compile an accurate list of tasks.

The initial entering of data to the accounting system with data and basic information is the customer’s responsibility.

But at the request of the customer, we can take over this work and it will be performed by one of our specialists. But this work is paid additionally and is not included in the cost of the 1C license in any way.

The website may not work for three reasons:

1. Termination of hosting support for the website or termination of domain rights. This may happen due to non-payment of rent amount or if the allowable limit of resources (memory, the number of files, percentage of server load, etc.) is exceeded.
2. Intentional (technical work) or unintentional termination of hosting work.
3. Possible errors on the website's side

And the possible causes are checked in this particular order.

The provider is responsible only for the 1C software. All additional equipment in the company, whether printer, scanner, photocopier, etc. is serviced by the system administrator or by an authorized employee of the company.

If an error occurs while printing from the program interface, the problem is with the printer. You should contact your system administrator and check the printing settings from your desktop.

Yes, you can, but subject to certain conditions.

First, you need a standard version of 1C, not a basic one. It is the standard version that allows you to keep records of more than one company at a time, and in the basic version, you can create only one profile for maintaining one company.

Secondly, you need to evaluate the capabilities of your server. Will he be able to provide fast and uninterrupted service of two databases at the same time?

Specifically for such cases, we suggest that you choose to connect to an external server. In this case, access to the application files is uninterrupted from almost any point where the Internet is available.

Specialized servers ensure the safety and confidentiality of data recovered even when local computers are stolen.

There are dozens of website promotion methods. The main ones are:

• Contextual advertising in search results. Its advantage is that interested users from organic search results will come to the site.
• SEO website promotion. It gives a long-term result and a constant stream of users from the search results, even after the termination of SEO promotion.
• Promotion in social media. Social media is a great source of traffic and a means of building dialogue with your audience. And targeted advertising on social media allows you to select only the target audience for promotion.
• Banner advertising. A great tool for improving brand awareness.

Website promotion should be based on a well-thought-out and balanced marketing campaign and market positioning of the brand. Also, the selection of promotion methods should be based on the analysis of the target audience and competitors' activities. Learn more about website promotion methods.

Errors in 1C reports are not necessarily (or even very rarely) a software error. More often errors in reports are the result of errors when users enter data. We can do nothing with the human factor.

Needless to say, we cannot be responsible for the correctness of the data entered by users. However, we can help you find the error if you have a system maintenance contract. And these works will be performed at the expense of the maintenance time.

The website is based on project documentation. At the stage of its approval, we try to cover as many aspects of future development as possible. When approving a project, it is very important to make sure that the project documentation describes exactly what you expect to see. If there are any questions, it is better to talk about them immediately, and not hope that the performer considers the same thing to be logical as you do.

Of course, it is impossible to foresee all the little things at the stage of project documentation, and after the delivery of the work, additional wishes and improvements may arise, but the approval of the project and terms of reference should be done responsibly.

We recommend all our clients set up a daily website backup. It is worth saving backups several days in advance and storing them in reliable file storage.

On hosting, in case of non-payment of services, backups are stored only for 30 days. If during this time you do not have time to pay for the services, the backups will be irretrievably lost. We also store recovery files, but at the time of the delivery of the project to the customer. Any changes that were made later will be lost if you do not systematically save the current versions.

We do not impose staff training in the project and cost estimates for the integration of 1C programs. It may be that company’s stall already know how to work in the program. Perhaps a person inside the company can train the staff.

Therefore, we offer staff training as an additional option. But if you need training you can purchase the training, performed by our consultants as an additional package of services.

Typically standard 1C reports are configured by the user. But if there is a need to generate non-standard reports, or if you need help with standard reports, you can always contact the 1C software provider.

Additional work (assistance in setting up standard reports, developing new reports) is performed under a separate service contract.

Requests from the feedback form may not come at once for several reasons. Most often, letters fall under the SPAM filters of the mail server. There can be a lot of reasons: the necessary data is not registered on the server, the letter may have suspicious content, etc.

The problem's solution should be started by analyzing the mail server and possible errors on it. If the server is OK, the error in the code of the sent email should be looked for.

There are two main reasons for the slowdown:

1. Unoptimized content. If new content with a large volume of graphic elements appears on the site over time. To restore website speed, you will need to optimize the format, size, and “weight” of graphic elements.
2. Increased server load. If the site is not optimized for the increased number of visitors, traffic growth will significantly affect the speed of its operation. In this case, there can be several solutions at once: changing the server to a more productive one, changing the data storage structure, optimizing the site's access to the database, optimizing certain queries, etc.

Moreover, the solution to the problem should be looked for on the server's side, and only then web developers should be involved.