When 1C slows down business: how to get a system that works without glitches

Sound familiar? On Monday morning, the accountant can't generate a report for the tax authorities. The sales manager has been trying for three days to figure out why the system isn't calculating discounts. And the director receives profit data a week late because ‘something is wrong with the database.’

Every failure in 1C is not just a technical problem. It is lost employee time, missed deadlines, dissatisfied customers, and lost profits. But the most painful thing is the uncertainty: when will the system start working again, and who will fix it?

Why standard support does not work

Most IT companies operate according to a template: there is a list of services, there is a price, there are restrictions. Faced with a non-standard task? ‘That's not included in the package.’ Do you have an old version of the platform? ‘We don't work with that.’ Need integration with a rare system? ‘Too complicated.’

The result is predictable: your 1C remains problematic, business processes are not automated, and you continue to solve the same tasks manually.

What will change if we take a different approach?

Imagine that any 1C task can be solved. Regardless of how unique your configuration is or how old your platform is. Regardless of the complexity of integrations or industry specifics.

Your system starts working exactly as your business needs it to. Reports are generated in the required format. Calculations are performed according to your algorithms. Data is exchanged with any external systems.

Companies such as Rompetrol, Camera de Comert, and Finance Leasing Company have already achieved this result. Each had its own ‘unsolvable’ tasks — from integration with banking systems to the automation of specific industry processes.

Instead of looking for compromises, they got a system that fully meets their needs.

Transparent pricing

Support packages are designed for long-term cooperation lasting 6 months or more. Cost including VAT:

594 EUR — 15 hours of work

1104 EUR — 30 hours of work

1548 EUR — 45 hours of work

2376 EUR — 75 hours of work

3048 EUR — 105 hours of work

You always know how many hours have been spent and on which tasks.

A team of experts that becomes part of your business

When you choose our support, you get more than just contractors — you get partners who study your business processes and think about the development of your system.

Each customer is assigned a personal team of two specialists with at least 7 years of experience:

• A consultant is your personal translator between business and technology. They understand that when you say ‘I need a report on manager performance,’ you don't just mean a table with numbers, but a tool for making management decisions.
• A programmer is a technical virtuoso who knows 1C like the back of their hand. For them, there are no unsolvable tasks, only different levels of complexity. They can make the system do things that the developers never even thought of.

A streamlined process without wasting time

Task setting: The consultant promptly records your requirements in writing and creates a clear task description.

Time estimation: The consultant, together with the programmer, estimates the labour costs and submits the estimate for your approval.

Development: After approval, the task is handed over to the programmer.

Quality control: The finished solution is tested by the consultant before being transferred to the customer.

Testing: You check the result in the test database and provide feedback.

Implementation: If there are no comments, the changes are made to the working database.

Reporting: At the end of each month, all completed tasks are recorded in a statement of work performed.

A result that changes the way the company works

Imagine your Monday morning after six months of working with us:

Your accountant generates any reports in just a few clicks — all templates are customised to your specific reporting requirements. Managers see the current profitability of transactions in real time — the system automatically takes into account all discounts, bonuses and costs.

The manager receives management reports every morning by email — attractive, easy-to-understand dashboards with key business indicators. And when a new task arises, all it takes is one call to a consultant, and in a day or two the solution is already working in the system.

Specific benefits:

• Time savings: employees spend 3-4 times less time on routine operations
• Data accuracy: automation eliminates human error in calculations
• Speed of decision-making: up-to-date analytics are available at any time
• Scalability: the system grows with your business without technical limitations
• Peace of mind: you know that any problem will be solved quickly and efficiently

Stop wasting time searching for solutions for 1C.

Entrust support to professionals and focus on developing your business.

We are trusted by market leaders: Rompetrol, Fox Petrol, Camera de Comert, Finance Leasing Company, Azart, Zeekr — companies with completely different business models and technical requirements. What do they have in common? They all have stable 1C systems tailored to the specifics of their activities.

We don't look for reasons to say ‘no’ — we look for ways to say ‘yes.’