How Much Does Website Maintenance Really Cost: A Breakdown by Complexity Level
Website support is not just "fix it if it breaks." It is a comprehensive service that includes maintenance, updates, improvements, and monitoring. But how do you avoid overpaying and choose the optimal plan? We analyze real market prices.
What is included in website support
Before talking about price, it is important to understand exactly what you get:
Basic level:
- Fixing critical errors
- Platform and module updates
- Backup
- Basic technical support
Advanced level:
- 24/7 uptime monitoring
- Improvements and enhancements of site functionality
- Performance optimization
- Extended technical support
- Analytics and reporting
Analysis of pricing plans: from startup to corporation
Starter package — €190 (10 hours)
This plan is suitable for:
- Simple business card websites
- Blogs with low traffic
- Landing pages without complex functionality
What you get:
- Error fixes
- System updates
- Basic support
Limitations: No monitoring, no improvements included.
Start+ — €490 (15 hours)
This plan includes, for the first time, hours for site improvements and enhancements — 10 hours from the total package are specifically allocated for functionality development.
Who it’s for:
- Medium-sized corporate websites
- Online stores with basic functionality
- Projects requiring regular improvements
Key feature: Includes hours for improvements, which are not in the starter package.
Business — €790 (20 hours)
Serious support starts at this level:
- 24/7 monitoring included
- 20 hours for improvements
- Priority technical support
Target audience:
- Medium and large online stores
- Corporate portals
- High-traffic websites
Business+ — €1290 (30 hours)
- More qualified specialists
- Extended service package
- Personal project manager
Professional — €2290 (60 hours)
Interestingly, in the top plan, the hourly rate drops to €38. This is a classic pricing strategy — discounts are provided for large volumes.
Includes:
- 80 hours for improvements
- Full monitoring and administration
- Priority support
- Detailed analytics
How to choose the optimal plan
When choosing a support plan, it is important to honestly assess the role of the website in your business processes and your project development plans.
Starter (10 hours) — for informational projects
When it’s suitable:
- The site functions as a business card or directory
- Downtime is not critical for business (can wait 1-2 days)
- No plans for active functionality development
- The team can add content independently
Business profile: Freelancers, consultants, small service companies.
Start+ (15 hours) — for growing businesses
When to choose:
- The site participates in sales, but there are alternative channels
- Functionality development is planned (new sections, forms)
- Regular adaptation of the site to business changes is needed
- Downtime is undesirable but tolerable for a short time
Business profile: Growing companies actively testing new directions.
Business (20 hours) — for key business processes
Selection criteria:
- The site is the main sales channel or a key service element
- Downtime directly affects revenue
- 24/7 uptime monitoring is necessary
- Regular changes are required to meet client needs
Business profile: Online stores, B2B platforms, service companies.
Business+ and Professional — for mission-critical systems
When needed:
- The site is the center of all company business processes
- Each hour of downtime means serious financial losses
- Active functionality development for competitive advantage
- Integrations with CRM, accounting systems, external services
- High requirements for security and performance
Business profile: Large e-commerce projects, fintech companies, SaaS platforms.
Key questions for self-assessment
- How much money does the business lose per hour of website downtime?
- Less than €100 → Starter/Start+
- €100-500 → Business
- More than €500 → Business+/Pro
- How often are changes required on the site?
- Once a month → Starter
- Weekly → Start+/Business
- Constantly → Business+/Pro
- Do you have internal technical resources?
- Have developers → Can take a smaller package
- Fully dependent on contractor → Need a larger package
Conclusion: The cost of website support depends heavily on your needs. The right plan will not only save money but also ensure stable operation of your online presence. Remember — saving on support often leads to more serious costs for recovery.
Meta-Sistem will help you determine the optimal support package after a detailed audit of your project. We will assess the technical condition of the site, analyze business processes, and provide recommendations for choosing a plan that exactly matches your needs and budget. Start with a free consultation — and get the most out of your investment in technical support.