1C:AutoService — a comprehensive solution for car repair shops and dealerships
In the modern automotive business world, effective management of a car service requires a professional approach to managing customers, spare parts, services, and financial operations. The 1C:AutoService configuration is a specialized solution designed to automate all business processes of repair shops and dealerships.
What is 1C:AutoService?
1C:AutoService is an industry-specific configuration based on the 1C:Enterprise 8 platform, created specifically for companies in the automotive industry. The system covers the full customer service cycle — from appointment scheduling to the delivery of the finished vehicle to the owner.
Main system features
Work order management
- Creation and maintenance of work orders with detailed records of labor and materials
- Real-time control of work progress
- Automatic calculation of the cost of services and spare parts
- Printing documents for customers
Inventory management of spare parts and consumables
- Maintaining a catalog with manufacturer part numbers
- Stock level control in warehouses
- Automatic write-off of materials during work execution
- Generating supplier orders when minimum stock levels are reached
CRM and customer relationship management
- Customer database with interaction history
- Tracking of customer vehicles with technical specifications
- History of repairs and maintenance for each vehicle
- Maintenance reminder system
Planning and resource management
- Planning the workload of service bays and technicians
- Appointment scheduling calendar for customers
- Work time control
- Task distribution among employees
Financial accounting
- Issuing invoices and monitoring payments
- Support for various payment methods
- Generating financial reports
- Integration with cash register equipment
Benefits for your business
Increased operational efficiency Automation of routine operations allows employees to focus on high-quality customer service instead of filling out paper documents.
Quality control of services The system ensures full transparency of all processes — from customer registration to repair completion, eliminating data loss and misunderstandings.
Inventory optimization Accurate tracking of spare parts helps avoid both shortages and overstocking, optimizing the company’s working capital.
Increased customer loyalty The maintenance reminder system and repair history tracking help build long-term relationships with customers.
Who is 1C:AutoService for?
The configuration is ideally suited for:
- Car repair shops of any size
- Dealerships
- Service stations
- Specialized workshops (body repair, diagnostics, etc.)
- Networked car service centers
Implementation features in Moldova
It is important to note that the 1C:AutoService configuration was originally developed for the Russian market and is not adapted to Moldovan legislation. During implementation, the following will be required:
- Adaptation of document workflow to local requirements
- Configuration of tax accounting in accordance with Moldovan legislation
- Localization of the interface into Romanian (if necessary)
- Customization of document print forms to local standards
Implementation stages
1. Business process analysis Studying the specifics of your car service operations and determining system requirements.
2. Configuration and adaptation Setting up the system to match your business processes, including localization to Moldovan requirements.
3. Staff training Conducting employee training on how to use the new system.
4. Pilot operation Test launch of the system followed by configuration adjustments.
5. Full operation Complete transition to working within the automated system.
Technical Support and Maintenance
After implementation, we provide:
- Technical support for system operation issues
- Consultations on using system functionality
- Updates and improvements to the configuration
- Data backup and administration
Investing in business development
Implementing 1C:AutoService is an investment in the future of your business. The system pays off through:
- Reduced customer service time
- Decreased accounting errors
- Optimized inventory management
- Improved service quality
Next steps
If you are ready to take your car service to a new level of efficiency, contact us for a detailed discussion of the implementation project. We will analyze your needs and offer the optimal solution, taking into account the specifics of working in Moldova.
Turn your car service into a modern high-tech enterprise with 1C:AutoService!
Cases
Real stories of implementation and growth with our solutions:
-
Microinvest
Request:
Reduce the processing time of a microloan application from 40 to 5 minutes.
What was done:
Optimized the 1C interface used by the credit department operators.
Result:
The application processing time was reduced by 8 times. Decision-making speed and overall team productivity increased.
-
Virim Impex
Request:
Ensure fast and accurate search for medicines based on various customer inputs (name, equivalent, code).
What was done:
Implemented intelligent search in the 1C system with support for real-time input and operator suggestions.
Result:
Operator workflows were simplified, order processing time was reduced, and customer service quality improved.
-
Solvex Lux
Request:
Automate the work of sales representatives and delivery drivers, eliminate paper-based routines and route confusion.
What was done:
Developed two mobile applications — one for agents and one for drivers. Integrated with 1C: order management, inventory, discounts, and route planning.
Result:
• Reduced number of errors,
• Increased delivery speed,
• Real-time route updates without calls or distracting drivers,
• Time savings and reduced stress for employees. -
Ecatalex Lux
Request:
Ensure transparent accounting of sunflower purchases from farmers and control of buyers’ expenses.
What was done:
Automated cash flow tracking, procurement routes, expenses, and final settlements with farmers.
Result:
• Simplified buyer reporting,
• Increased transparency of accounting,
• Improved accuracy of calculations and control over funds. -
SUVI - IMPEX
Request:
Managing large mobile teams of delivery drivers and field agents.
What was done:
Implemented mobile solutions synchronized with 1C — management of orders, plans, and routes.
Result:
• Improved manageability and coordination,
• Reduced overhead costs,
• Increased quality and speed of on-site operations.