1C:HoReCa — a comprehensive solution for restaurants, cafes, and hotels
The hospitality industry requires a special approach to business management — speed of service, quality of customer care, and effective cost control are crucial here. The 1C:HoReCa configuration is a specialized solution for automating all processes in restaurants, cafés, bars, and hotels.
What is 1C:HoReCa?
1C:HoReCa (Hotel, Restaurant, Cafe) is an industry-specific configuration based on the 1C:Enterprise 8 platform, designed specifically for hospitality businesses. The system covers all aspects of operations — from order processing to room management.
Main features for the restaurant business
Hall and order management
- Hall layout with table visualization
- Order taking and processing by waiters
- Integration with kitchen printers
- Bill splitting and group orders
- Discount and promotion system
Inventory management and costing
- Inventory tracking of food and beverages
- Recipe cards with cost calculation
- Control of product expiration dates
- Write-offs and inventory counts
- Purchase planning
Cash register operations
- Integration with fiscal registers
- Various payment methods (cash, cards, electronic payments)
- Returns and adjustments
- Shift reports for cashiers
- Z and X reports
Personnel management
- Employee working time tracking
- Waiter motivation system (percentage of sales)
- Work schedule and shift planning
- Access control for cash register operations
- Staff training and certification
Features for the hotel business
Booking management
- Online room booking system
- Hotel occupancy calendar
- Rate and pricing management
- Group and corporate reservations
- Integration with booking systems (Booking.com and others)
Room management
- Hotel layout with room visualization
- Room statuses (available, occupied, cleaning)
- Cleaning and maintenance planning
- Management of additional services
- Room condition control
Guest management
- Database of regular guests
- Stay history
- Guest preferences
- Loyalty programs
- Reviews and recommendations
Financial accounting
- Billing for accommodation and services
- Prepayments and deposits
- Settlements with travel agencies
- Tax reporting
- Profitability analysis
Benefits for HoReCa businesses
Faster customer service Automation of the order-taking process and quick transmission of information to the kitchen significantly reduces waiting time.
Cost control Accurate tracking of products and automatic dish costing help control the profitability of each menu item.
Loss reduction The system for monitoring expiration dates and automatic write-offs helps prevent product spoilage.
Increased occupancy Efficient booking and pricing management maximizes room occupancy.
Improved service The customer database enables personalized service and increases guest loyalty.
Who is 1C:HoReCa suitable for?
The system is effective for:
- Restaurants and cafés of any format
- Bars and pubs
- Pizzerias and fast food
- Hotels and inns
- Hostels and small hotels
- Complexes combining restaurants and accommodation
- Chain establishments
Implementation specifics in Moldova
It is important to understand that the 1C:HoReCa configuration was developed for the Russian market and is not adapted to Moldovan legislation. During implementation, the following will be required:
- Adjustment to the requirements of Moldovan tax legislation
- Adaptation of fiscal reporting to local standards
- Integration with Moldovan payment systems
- Localization of the interface into Romanian (if needed)
- Document flow setup according to local requirements
- Adaptation to the specifics of Moldovan tourism legislation
Functional modules
Basic configuration:
- Restaurant/café management
- Inventory management
- Cash register operations
- Reporting
Additional modules:
- Hotel management
- CRM for customer relations
- Mobile apps for waiters
- Integration with delivery systems
- Loyalty management
Integration capabilities
Restaurant business:
- POS terminals and fiscal registers
- Kitchen printers and displays
- Mobile waiter terminals
- Food delivery systems
- Payment systems
Hotel business:
- Access control systems (electronic locks)
- Telephone systems
- Air conditioning systems
- Online booking platforms
- Video surveillance systems
Implementation stages
1. Business process analysis Study of your establishment’s operations and identification of automation needs.
2. Solution design Development of an implementation concept considering Moldovan requirements.
3. Configuration and adaptation System setup adapted to your processes and local legislation.
4. Staff training Preparing employees to work with the new system.
5. Test operation Pilot launch with full process testing.
6. Full implementation Transition to full operation in the automated system.
Technical support
After implementation, we provide:
- User technical support
- Consultations on accounting processes
- Software updates
- Integration support
- Data backups
Mobile solutions
Modern mobile applications for:
- Waiters (order taking via tablets)
- Administrators (process monitoring)
- Guests (self-service, feedback)
- Couriers (order delivery)
Analytics and reporting
The system provides detailed analytics:
- ABC analysis of products and dishes
- Load analysis by days and hours
- Employee performance analysis
- Seasonal analytics for hotels
- Demand forecasting
Return on investment
Implementing 1C:HoReCa pays off through:
- Faster customer service
- Reduced product losses
- Optimized staff scheduling
- Increased average check
- Improved hotel occupancy
Start transforming your service
In the competitive HoReCa environment, service quality and operational efficiency determine business success. 1C:HoReCa will help your establishment:
- Increase speed and quality of service
- Optimize costs and improve profitability
- Automate routine operations
- Improve control over business processes
Contact us
Ready to discuss automating your restaurant or hotel? We will analyze your needs and offer the optimal solution considering the specifics of the Moldovan market.
Create an unforgettable experience for your guests with 1C:HoReCa — a professional system for the hospitality industry!
Cases
Real stories of implementation and growth with our solutions:
-
Microinvest
Request:
Reduce the processing time of a microloan application from 40 to 5 minutes.
What was done:
Optimized the 1C interface used by the credit department operators.
Result:
The application processing time was reduced by 8 times. Decision-making speed and overall team productivity increased.
-
Virim Impex
Request:
Ensure fast and accurate search for medicines based on various customer inputs (name, equivalent, code).
What was done:
Implemented intelligent search in the 1C system with support for real-time input and operator suggestions.
Result:
Operator workflows were simplified, order processing time was reduced, and customer service quality improved.
-
Solvex Lux
Request:
Automate the work of sales representatives and delivery drivers, eliminate paper-based routines and route confusion.
What was done:
Developed two mobile applications — one for agents and one for drivers. Integrated with 1C: order management, inventory, discounts, and route planning.
Result:
• Reduced number of errors,
• Increased delivery speed,
• Real-time route updates without calls or distracting drivers,
• Time savings and reduced stress for employees. -
Ecatalex Lux
Request:
Ensure transparent accounting of sunflower purchases from farmers and control of buyers’ expenses.
What was done:
Automated cash flow tracking, procurement routes, expenses, and final settlements with farmers.
Result:
• Simplified buyer reporting,
• Increased transparency of accounting,
• Improved accuracy of calculations and control over funds. -
SUVI - IMPEX
Request:
Managing large mobile teams of delivery drivers and field agents.
What was done:
Implemented mobile solutions synchronized with 1C — management of orders, plans, and routes.
Result:
• Improved manageability and coordination,
• Reduced overhead costs,
• Increased quality and speed of on-site operations.