Service for developing intelligent business agents and automating routine tasks

We offer a comprehensive service for creating and implementing customizable intelligent agents based on artificial intelligence, as well as automated solutions for business. The main task of such agents is to delegate daily, routine actions, allowing employees to focus on strategic and creative tasks, as well as freeing up company resources.

Tools and Technologies

Our solutions utilize modern cloud services and tools:

ChatGPT/OpenAI API — for natural language processing, text generation, classification, and query matching

Make (ex-Integromat) — as a universal workflow platform for data routing, integrating different services, and building automation processes without coding

Google Sheets + Google Cloud integrations — for storing, organizing, and collaborating on data

Playwright (Chromium) — for testing and simulating interactions with web forms

Docker — for service isolation, scalable deployment, reliability, and environment monitoring

IMAP/SMTP — for working with emails: downloading attachments and automating the processing of email notifications

Webhook, REST API — for synchronization between services and transferring data to external systems (CRM, cloud databases, corporate portals)

Bitbucket API — for integrating with code repositories when analyzing errors

AI translators, geocoding services — for multilingual solutions and obtaining event coordinates

How Automation Works

Task Analysis and Process Design

• Together with the client, we identify "pain points" — routine or repetitive manual operations that can be automated.
• The solution architecture is developed: scenario composition, tool selection, and integration design.

Intelligent Agent Development

• “Agents” are created — workflows that independently retrieve necessary data (from chats, emails, files, web forms, spreadsheets), analyze it using AI, classify, filter, and transform it.
• A decision-making scenario is built: which tasks the bot can handle and what should be redirected to a specialist, based on rules and criteria.

Integration and Adaptation

• The agent connects to corporate channels: Telegram (bots and chats), email (IMAP), Google Sheets, and web interfaces.
• Support for connecting to internal CRM, Bitbucket, WooCommerce, and other platforms via API/webhook is provided.

Implementation of Processing and Response Logic

Process automation — for example:

• Buffering and intelligent handling of user requests (Telegram support bot)
• Creating, editing, and updating product cards with multi-language descriptions
• Automatic parsing of email attachments, report generation, error log analysis, etc.
• Using ChatGPT/AI for text analysis, translation, and report generation

Monitoring, Reporting, and Feedback

• All results and statuses are recorded in real-time in Google Sheets or sent to the company's Telegram channels.
• Notification mechanisms are implemented (e.g., if a form test fails or a new error is detected).
• Logging systems capture all stages and allow viewing the history of processed requests or events, enabling quick identification and resolution of issues.

Tasks Handled by the Agents:

24/7 Technical Support: The AI bot answers standard questions, instantly classifies requests, analyzes attachments (photos, documents), and redirects complex cases to operators — all with built-in support for the knowledge base and corporate policies.

Error Analysis and Automation: Grouping and analyzing errors, integrating with Bitbucket for code context, generating code correction recommendations to fix errors, and producing reports for rapid response by technical teams.

Automation of Product Card Management: Rapid creation of new products/events on the website, extracting information from various sources (including PDFs, external websites, spreadsheets), auto-generation and translation of descriptions, generation of personalized images, and reporting after successful completion.

Web Form Testing: Daily testing of form functionality, failure notifications, automation of the entire test lifecycle — including detailed logging of email notifications.

Automation of User Activation for Bank-Paid Services: Automated email checks, downloading and analyzing payment reports, transforming data, and sending it to business systems for further processing and activation of service users.

Results of Implementation

• Significant reduction of manual operations and fewer errors due to a systematic approach to information processing.
• Time savings (up to 90% of previous routine work for technical support/accounting/content management staff).
• Faster and higher quality customer service thanks to 24/7 bots and instant response to various situations.
• Process transparency — automated reports and logging show who did what and when.
• Flexible, scalable architecture — new scenarios and automations can be implemented without significant time or cost, expanding task coverage.

Who the Service Is For

• Online stores and services with a high volume of customer requests
• Online platforms with regular creation of new product or event cards
• Finance and accounting departments needing automation of transaction tracking
• Development teams for error monitoring and analysis
• IT departments responsible for supporting and testing a large number of web forms